UrbanSherpaNY.com Refund Policy     

 The classified section on www.UrbanSherpaNY.com offers great value for individuals looking to expose their apartment rentals to an audience through an ad on our network. UrbanSherpaNY.com therefore cannot generally offer refunds on listing fees.

UrbanSherpaNY.com adheres to the following policy with respect to all requests for refunds of listing fees:

  1. UrbanSherpaNY.com will not provide any refund, for any reason, If UrbanSherpaNY.com receives the request for refund more than 48 hours after an Ad has been ordered. If you contact us after 48 hours, we will correct any mistakes that have been made in the Ad, but cannot offer a refund.
  2. If you call within 48 hours of ordering an Ad, UrbanSherpaNY.com will provide a refund only for the following reasons:
    1. Your Ad has not been posted within 2 business days of the order. (but you must first allow up to 48 hours for photos to post); or
    2. You mistakenly ordered and paid for duplicate Ads through UrbanSherpaNY.com and seek to cancel, and obtain a refund on, the duplicate(s) only. We cannot, however, provide a refund on the original Ad.
  3. UrbanSherpaNY.com cannot provide a refund for any other reason, even if you call within 48 hours of ordering an Ad. For example, we cannot provide a refund if you change your mind about the Ad, or its content or enhancements, or if you have made mistakes in submitting the Ad, or if you have not received any inquiries or offers to purchase the apartment through UrbanSherpaNY.com, or if the apartment has already been rented through other means. (We also cannot provide a refund if UrbanSherpaNY.com has made mistakes in the content or enhancements of the Ad.) In any case where UrbanSherpaNY.com has made such mistakes, we will of course make appropriate corrections to the Ad.
  4. If you made mistakes in submitting an Ad directly with UrbanSherpaNY.com, we will make corrections to the Ad. There will be no charge for these corrections, unless you wish to order additional enhancements, in which cases there may be an additional charge. If you wish to change to a less expensive Ad, however, UrbanSherpaNY.com cannot provide any refund.